Help · Policies
You have 30 days from delivery to return or exchange your shoes, and it's free. Here's what we ask and how it works.
You can request a return or exchange up to 30 calendar days after your order is marked as delivered. Return shipping is on us, and exchanges ship free too.
We want you to find a pair you forget you're wearing. Try them on at home, walk around in them, wear them for an evening on the sofa. If they're not right, send them back.
Shoes that have been worn outdoors, damaged or altered can't be returned, unless there's a manufacturing fault.
Open your order
Sign in, go to Orders and choose a delivered order.
Request a return
Pick the items, the quantity, a reason, and whether you'd like a refund or an exchange.
Get your label
We review the request and send a prepaid return label with drop-off instructions.
Send the pair back
Pack the shoes, attach the label and drop the parcel off. Keep your receipt.
Check & done
Once the pair arrives and passes a quick check, we process your refund or ship your new size.
You can exchange for the same style in a different size or color, as long as it's in stock. If it isn't, we'll offer a full refund instead.
Not sure which size to pick next? Tell us how the first pair felt — tight at the toes, loose at the heel — and we'll suggest one.
Refunds go back to your original payment method for the full price of the returned items. Because returns are free, we don't deduct any shipping costs.
Prototype: refunds are only recorded in the demo system. No money is actually returned.
Received a pair with a fault? Contact us with a photo of the problem. Faults that show up later are covered by our one-year warranty.
Still have questions? See the FAQ or contact us.